Last Updated: January 2026

Zlolz Privacy Policy — Your Data Is Completely Safe with Us

Zlolz believes your privacy is a fundamental right. This policy clearly outlines what data we collect, why we collect it, and how we keep it protected.

SSL Encryption Never Sold to Third Parties KYC Secured Encrypted Storage Written in Bengali
Our Privacy Commitment
Zlolz — Your Trusted Partner
Your data is never sold to third parties
Protected with bank-grade encryption
Request deletion of your data at any time
Regular security audits are conducted

How We Protect Your Privacy

Zlolz protects your data with six layers of security.

SSL Encryption

Every connection is secured with 256-bit SSL/TLS encryption. All data traveling between your browser and our servers remains encrypted at all times.

Encrypted Database

All your personal data is stored in encrypted form on our servers. No staff member can access raw data directly.

KYC Data Protection

Documents submitted for identity verification can only be accessed by authorized personnel and are stored securely once verification is complete.

Regular Security Audits

Third-party cybersecurity experts regularly audit our systems. Any vulnerabilities found are addressed immediately.

Data Is Never Sold

Zlolz never sells your personal data to advertisers or third parties. Your privacy is at the core of how we operate.

User Controls

You can view, correct, or request deletion of your data at any time. You have full control over your information.


1What Information We Collect

When you create an account and use our services on Zlolz, we collect certain information. This falls into two categories — what you provide directly and what is collected automatically.

What you provide directly:
  • Name, email address, and mobile number (collected at registration)
  • Date of Birth & Address (for KYC verification)
  • A copy of your national ID card or passport (for identity verification)
  • Payment method details — mobile number or bank account
  • Support communication records and message history
Automatically Collected Information:
  • IP Address & Device Type
  • Browser Type & Operating System
  • Platform Login Time & Session Duration
  • Gaming History & Transaction Records
  • Cookies & Local Storage Data

We only collect information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our policy.

2How Your Information Is Used

Collected data is used solely for its stated purposes. Zlolz never uses your information beyond what has been authorized.

Data Type Purpose of Use Foundation
Name & Contact Information Account Management & Support Contractual Necessity
Identity Documents Age & Identity Verification (KYC) Legal Obligation
Payment Information Transaction Processing & Fraud Prevention Contractual Necessity
Gaming History Responsible Gaming Monitor Legitimate Interest
Device & IP Information Security & Multi-Account Prevention Legitimate Interest
Browsing Behavior Platform Improvement & Personalization Consent

We only use your information for marketing communications when you have given your explicit consent. You can withdraw that consent at any time.

3Who Your Information Is Shared With

Zlolz does not sell your data. However, limited information may be shared with trusted partners solely for the purpose of delivering our services.

  • Payment Providers: Necessary information is shared with payment gateways such as Mobile Pay and Nagad to process transactions.
  • KYC Verification Service: Licensed third-party services may be used for identity verification.
  • Game Provider: Gaming results and betting history may be shared with the game software provider.
  • Legal Authorities: We are required to provide data when ordered by a court or upon a valid request from a regulatory authority.
  • Anti-Fraud Services: Limited data may be shared with risk analysis services for fraud prevention purposes.

All third-party partners are contractually bound to uphold Zlolz's privacy standards. They may not use your data for their own purposes.

4Cookie & Tracking Policy

Zlolz uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience.

Types of Cookies:
  • Essential Cookies: Required for login sessions and security. The site cannot function without these.
  • Functional Cookies: To remember your language preference and personal settings.
  • Analytics Cookies: Used to understand site usage statistics — fully anonymized.
  • Marketing Cookies: To show you relevant offers — only after you have given your consent.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

5Data Retention Period

Zlolz does not retain your data longer than necessary. Retention periods for different types of data are outlined below:

  • Active Account Data: For as long as your account remains active.
  • Transaction Records: Up to 5 years when required by law.
  • KYC Documents: Up to 3 years after account closure.
  • Support Contact: Up to 2 years.
  • Analytics Data: In anonymized form for up to 2 years.
  • After withdrawing marketing consent: Removed from marketing lists within 30 days.

Once you request account closure, all data — except what must be retained for legal and regulatory reasons — will be deleted within 90 days.

6Your Rights

You have the following rights over your data on the Zlolz platform. These rights belong to you — and we respect them.

Right of Access

You can submit a request to find out what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You can request that your data be deleted, provided there are no legal obligations requiring us to retain it.

Right to Restrict Processing

In certain circumstances, you may request that processing of your data be restricted.

Right to Portability

You can request a copy of your data in a machine-readable format.

Right to Object

You may object to your information being used for marketing or profiling purposes.

To exercise these rights Help Center Visit the page or contact our support team. We will respond within 30 days.

7Children's Privacy

Zlolz services are strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

  • An age verification process is in place at the time of registration.
  • Any account suspected of being created by a minor will be closed immediately.
  • If a child's information is collected by mistake, it will be deleted upon request from a parent or guardian.
  • Parents or guardians may reach us at support@zlolz.biz.

8Security Measures

Zlolz applies industry-leading security measures to protect your data. That said, no method on the internet is 100% foolproof — which is why we continuously work to improve our safeguards.

  • 256-Bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: Servers are protected against cyberattacks.
  • Regular Penetration Testing: Our dedicated team regularly scans for and addresses security vulnerabilities.
  • Access Controls: Only authorized personnel have access to specific data.
  • Backup & Recovery System: Regular backups are maintained to minimize the risk of data loss.

In the event of a security incident, we will notify affected users within 72 hours and take prompt action to resolve it.

9Privacy Policy Updates

Zlolz may update this Privacy Policy as needed. When changes are made, we follow the steps below:

  1. For significant changes, you will be notified by email or through the platform at least 14 days in advance.
  2. The "Last Updated" date at the top of the page will always reflect the most recent version.
  3. Continued use of the platform after any changes constitutes acceptance of the updated policy.
  4. If you do not agree to the changes, you will have the option to close your account and withdraw your funds.

Minor changes — such as corrections or clarifications — may be made without separate notification. We recommend revisiting this page from time to time.

10Contact & Complaints

For any privacy-related questions, requests, or complaints, reach out to us through the channels below. We're always ready to help.

  • Email: support@zlolz.biz
  • Live Chat: 24/7 support is available on the platform.
  • Help Center: zlolz.biz/help-center

We will respond to your request within 30 days. For urgent security matters, we aim to respond within 24 hours.

Zlolz's privacy commitment — your trust is our most valuable asset, and we are dedicated to protecting it.


Privacy FAQs

The questions users ask most.

Never. Zlolz does not sell your personal information to any advertiser or third party. Your data is used solely to provide our services and ensure your security.

Your KYC documents are protected with bank-grade encryption and can only be accessed by authorized personnel during the verification process. Once verification is complete, documents are moved to secure encrypted storage.

Beyond legal and regulatory requirements (such as keeping transaction history for up to 5 years), all other data is deleted within 90 days. You may request the deletion of specific data at any time.

Click the "Unsubscribe" link at the bottom of any marketing email, or let our support team know. You'll be removed from the marketing list within 30 days. Please note that essential account-related notifications cannot be turned off.

Change your password immediately and Help Center-. We will begin an investigation within 24 hours and, if necessary, temporarily secure your account.

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Play Safe, Enjoy with Peace of Mind

Your data is fully protected at Zlolz. Open an account today and enjoy the best gaming experience in Bangladesh.

For 18+ only. Please gamble responsibly.

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